Purpose

As part of presenting our goods/services, we collect certain personal data about you in order to facilitate our relationship with you and provide you with the best possible information. Through this Privacy Policy, we explain our practices and policies for the collection, use, and sharing of data and cookies collected by or about you.

How we collect the data

Your data are collected when you contact us via our contact form, subscribe to our newsletter, by telephone or email, or in any other way you may send your data to us.

What data we collect and why

The table below lists the data we collect from you, the purpose for which we use them, and why they are necessary in each case.

How long we retain your data

Our policy is to retain your data only for as long as necessary for the purpose for which they were collected, in line with the principles of data minimisation and storage limitation. For all of the above reasons, your data will be retained for at least five (5) years after the end of our customer relationship. In addition, we align the retention of your data with any changes arising from the exercise of your data-protection rights.

Disclosure of personal data to third parties

We will not assign, disclose, or rent your personal information to any third party/entity in any way other than as described in this Privacy Policy. Our company transfers personal data to third parties to whom it assigns the processing of personal data on its behalf.

Data are transferred only to companies cooperating with ours that provide services for the purpose of sending promotional material and personalised offers. These data are also transferred to businesses cooperating with us for the purpose of evaluating the quality of service provision and assessing our products & services. In addition, access to the data is granted to independent service providers who have built our website and to those who provide us with technical support and/or hosting for the operation of the site.

We seek to ensure that all such third/independent service providers will not use your personal data for any purpose other than to provide the services for which they are contractually engaged. We also enter into agreements with these independent contractors that require them to comply with the personal-data protection standards required by law and to use the data only for the purposes for which they were transferred.

Finally, we reserve the right to disclose your personal information to third parties if we are obliged to disclose or share your personal data in order to comply with any legal or regulatory obligation.

Data security

We make significant efforts to protect our users from unauthorised access to or alteration, disclosure, or destruction of the information we hold. In particular:

• We encrypt data transfers to and from the website using SSL.
• We review data-collection, storage and processing practices, including physical security measures, to protect against unauthorised access to systems.
• Access to personal data is limited only to our employees and affiliated entities who need to know such information in order to provide services to us, as described in this Privacy Policy.

Access by minors

Our website is intended for adults and not for children or minors under 16 years of age. If you are under 16, you may use our website only with the involvement and approval of a parent or guardian.

Use of cookies

A “cookie” is a small text file downloaded to your device when you visit a website and enables the site to obtain certain information from the browser, such as your preferences. We consider it important that you know which cookies are used on our website and for what reasons they are used. The two main categories of cookies used on our site are strictly necessary cookies and third-party cookies:

Strictly necessary cookies

These cookies are essential for the proper functioning of our site and to enable you to browse it and use its features, such as access to secure areas. Without these cookies, some of the services and functions of the site cannot be provided.

Third-party cookies

Third-party cookies include performance, functionality, and marketing/targeting cookies.

Performance cookies

They collect information about how visitors use the site, for example which pages they visit most often and whether they receive error messages. These cookies do not collect information that identifies a visitor. All information is aggregated and anonymous and is used only to improve how the site works.

Functionality cookies

They allow the site to remember the choices you make (such as username or the region you are in) and provide more personalised features. They may also be used to remember changes you have made on the site or to provide services you have requested, such as chat or social-media usage. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other websites.

Marketing/targeting cookies

They are used to deliver content that better matches you and your interests. They are also used to send targeted advertising or offers, to limit the number of times an advertisement is displayed, and to help measure the effectiveness of advertising campaigns. They may be used to store the websites you have visited in order to determine the most effective online marketing channels and reward external websites and partners that referred you to our site.

You can change your consent regarding the use of third-party cookies here.

Your data-protection rights

At any point during the retention or processing of your data, you retain the following rights and may submit the relevant requests:

• Right of access – you have the right to access the personal data we hold about you.
• Right to rectification – you have the right to correct inaccurate or incomplete data we hold about you.
• Right to erasure – you may request that the data we hold about you be erased from our records, and we are obliged to comply in specific cases.
• Right to restriction of processing – you have the right to request that the processing of your personal data be restricted, and we are obliged to comply when certain conditions apply.
• Right to data portability – you have the right to request that the data we hold about you be transferred to another organisation.
• Right to object – you have the right to object to processing of personal data concerning you, under specific conditions.
• Right to withdraw consent – where the legal basis for processing your data is “Consent”, you have the right to withdraw it at any time.

All requests relating to the above rights may be submitted through our privacy-center pages.

The process for handling any request is as follows: we will assess the request and inform you about its progress (approval, partial approval, or rejection) as soon as possible and in any case within one month of submission. If our company rejects your request, we will inform you of the reasons for the rejection. You have the right to lodge a complaint directly with the supervisory authority and with our company’s Data Protection Officer.

We reserve the right to reject requests that are unreasonably repetitive, require disproportionate technical effort or have disproportionate consequences, jeopardise the privacy of others, or are impossible to implement.

Changes to this Privacy Policy

Our Privacy Policy may change from time to time. We strive to continually review and update this Policy to comply with legal and regulatory requirements while providing the best possible protection of your personal data. We will publish any changes to the privacy policy on this page.

Contact person for matters relating to your data

This website is owned by IVISKOS Production and Trade of Food Products S.A.. If at any time you believe that we do not comply with the provisions set out in this Policy or with any other matter related to data protection, please contact us at info@iviskos.gr.